Demo guide: When a load doesn't match
What to do if the weight or quality isn't what you agreed.
Problems and disputes4 steps
Steps
Step 1 of 4
Check before you confirm
Weigh the load and look at the quality when it arrives, while the driver is there.
Step 2 of 4
Don't confirm a short load
Business payments use the payment gateway. Check the order for its current payment status.
Step 3 of 4
Report it with photos
Call us or write from Help, Contact us. Add photos of the weighing slip and the material.
Step 4 of 4
We help both sides agree
We look at the weights, photos and messages from both of you. The money stays safe until it's settled.
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